--- title: "Field Service Management Software for Franchises — Franexis" description: "Dispatch and schedule work orders, run a validated technician journey (en route → on site → working → done), track labor with timers, and hand off to invoicing." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://franexis.com/" }, { "@type": "ListItem", "position": 2, "name": "Features", "item": "https://franexis.com/features" }, { "@type": "ListItem", "position": 3, "name": "Field Service Management", "item": "https://franexis.com/features/field-service-management" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How do technicians use Franexis in the field?", "acceptedAnswer": { "@type": "Answer", "text": "Through the Franexis technician mobile app (iOS and Android via Expo) or the web My Jobs view — a grouped list of overdue, today, and upcoming work with tap-to-call, tap-to-navigate, the status journey, timers, notes, and photos." } }, { "@type": "Question", "name": "Does the client know when a tech is on the way?", "acceptedAnswer": { "@type": "Answer", "text": "Yes — the en-route status change can automatically send the client an email or SMS, along with five other lifecycle moments, all configurable per tenant." } }, { "@type": "Question", "name": "Can we require an inspection before completion?", "acceptedAnswer": { "@type": "Answer", "text": "Completion checklists warn on missing items by design — surfacing gaps without blocking a crew that has a good reason to proceed." } } ] } ] --- [![](/assets/franexis-icon-6T40Ux-2.png)Franexis ](/) [Product](/product)[Features](/features)[Industries](/industries)[Pricing](/pricing)[FAQ](/faq)[Contact](/contact) [Log in](/login)[Book a demo](/contact) 1. [Home](/) 2. / [Features](/features) 3. / Field Service Management Field service # From dispatch to done, with nothing lost in between Franexis field service runs on jobs, work orders, and service lines with a validated status journey. Dispatchers see the board, technicians see their day, and every status change can notify the client automatically. [Book a demo](/contact) [View pricing](/pricing) Capabilities ## What Field Service Management covers ### Dispatch board & schedule Assign work orders from a dispatch board, manage the calendar, and give every technician a clean My Jobs view of their day. ### Validated status journey Work orders move En route → On site → Working → Done through a validated transition matrix — no skipped steps, no ambiguous states. ### Labor timers & time entry Technicians start and stop labor timers or enter time manually; entries round to your configured increment and create linked labor service lines automatically. ### Job photos with EXIF timestamps Photos attach to the job with their taken-at EXIF timestamps preserved — documentation that stands up to carrier scrutiny. ### Inspection & completion checklists Structured inspection and job-completion flows warn when something's missing without blocking the crew. ### Invoice handoff Completed work orders hand off to invoicing with their service lines intact, feeding royalty accrual and QuickBooks sync downstream. ## Client notifications at every milestone Six lifecycle moments — scheduled, technician assigned, en route, on site, complete, invoice ready — can trigger automated email and SMS to the client, with per-contact opt-in preferences and STOP suppression handled for you. Status changes made from the mobile app or the API notify too, because the trigger lives in the database. ## Teams and technicians Organize crews into teams, manage technician rosters, and scope every technician's access to their assigned work — enforced by row-level security, not honor system. FAQ ## Field Service Management questions How do technicians use Franexis in the field?+ Through the Franexis technician mobile app (iOS and Android via Expo) or the web My Jobs view — a grouped list of overdue, today, and upcoming work with tap-to-call, tap-to-navigate, the status journey, timers, notes, and photos. Does the client know when a tech is on the way?+ Yes — the en-route status change can automatically send the client an email or SMS, along with five other lifecycle moments, all configurable per tenant. Can we require an inspection before completion?+ Completion checklists warn on missing items by design — surfacing gaps without blocking a crew that has a good reason to proceed. Keep exploring ## Related modules [ ### Technician Mobile App A field-first iOS/Android app: grouped My Jobs, one-tap status journey, labor timers, photos with EXIF, notes, and offline read cache. Learn more ](/features/mobile-app)[ ### Drying Logs & Job Documentation Rooms and areas with structured moisture readings, per-room photos and notes — restoration documentation built into the job. Learn more ](/features/drying-logs)[ ### Inventory & Equipment Product catalog, stock, purchase orders, barcode scanning, plus an equipment registry with QR labels and a full custody ledger. Learn more ](/features/inventory-and-equipment) ## See Franexis on your own franchise data Book a walkthrough with the team — we'll map your current process to Franexis and, if you're on PSA, show the onboarding import against your own location. [Book a demo](/contact) [View pricing](/pricing) ![Franexis](/assets/franexis-logo-CH7ysA9r.png) The operations platform for franchise systems. One pane of glass for franchisors, real operational tools for every location. 2029 Woodbridge Blvd. Suite D-2 Bowling Green, OH 43402 [(844) 778-3872](tel:+1-844-778-3872) [sales@tetracorehq.com](mailto:sales@tetracorehq.com) ### Product - [Platform overview](/product) - [All features](/features) - [Technician mobile app](/features/mobile-app) - [Integrations & API](/features/integrations-and-api) - [Pricing](/pricing) - [Security](/security) ### Features - [CRM & lead intake](/features/crm-and-lead-intake) - [Field service](/features/field-service-management) - [Drying logs](/features/drying-logs) - [Inventory & equipment](/features/inventory-and-equipment) - [Royalties & finance](/features/royalties-and-finance) - [Compliance](/features/compliance) ### Industries - [Restoration franchises](/industries/restoration) - [Home services](/industries/home-services) - [Cleaning & janitorial](/industries/cleaning-and-janitorial) - [Emerging franchisors](/industries/emerging-franchisors) ### Compare - [Franexis vs PSA](/compare/psa-alternative) - [PSA software for franchises](/psa-software-for-franchise-systems) - [Franexis vs DASH](/compare/dash-alternative) - [Franexis vs Encircle](/compare/encircle-alternative) - [Franexis vs Albi](/compare/albi-alternative) - [Franexis vs FranConnect](/compare/franconnect-alternative) ### Company - [About](/about) - [Contact](/contact) - [FAQ](/faq) - [Privacy policy](/privacy) - [Terms of service](/terms) - [Log in](/login) © 2026 TetraCore. All rights reserved. Franexis is a [TetraCore](https://tetracorehq.com) company — built in Bowling Green, Ohio.